Illustration for 95 Words to Describe Company Culture

90 Words to Describe Company Culture

Almost every company describes its culture in the same handful of words, and none of them survives contact with someone who has left. This page gives 90 words to describe company culture that are specific enough to be disagreed with, which is a good test to apply to any of them: a word the reader cannot argue with is not telling them much.

Roughly four in ten are unflattering, and that is deliberate — a page offering only the warm half would be no use to anyone writing an exit interview, a review or a board paper. A rough rule for which is which: if no recruitment advert would print it, it belongs to the critical half.

Two cautions. Blame-oriented has no dictionary entry — it is here because it is what people write, but a dictionary will not back you up. And four of these words — abusive, discriminatory, exploitative and nepotistic — allege specific conduct rather than describe how a place felt. If you are publishing under your own name, they need evidence behind them in a way that bureaucratic or hectic do not.

All 90 words at a glance

abusive, accommodating, accountable, adversarial, agile, autocratic, blame-oriented, bottom-up, bureaucratic, casual, cautious, centralised, chaotic, cliquey, close-knit, collaborative, collegial, compassionate, competitive, complacent, congenial, consultative, convivial, corporate, cutthroat, cynical, decentralised, deliberate, demanding, democratic, discriminatory, disorganised, dogmatic, driven, dysfunctional, egalitarian, entrepreneurial, equitable, experimental, exploitative, flexible, formal, frenetic, friendly, generous, gruelling, hectic, hierarchical, high-pressure, hostile, humane, inclusive, inequitable, informal, insular, intense, laid-back, meritocratic, methodical, nepotistic, opaque, paranoid, paternalistic, political, pragmatic, punitive, reactive, relaxed, relentless, respectful, rigid, rudderless, ruthless, secretive, sedate, siloed, sociable, stable, stagnant, stifling, supportive, tolerant, top-down, toxic, traditional, transparent, trusting, unaccountable, unforgiving, welcoming

What it feels like day to day

The texture of an ordinary Tuesday, which is what most people mean by culture. Informal and relaxed are not the same claim: a company can be informal about dress and titles while being relentless about hours.

Adjective What it means
bureaucratic weighed down by procedure and sign-off
casual easy-going about dress, hours and address
chaotic without enough order to work predictably
cliquey organised around groups that are hard to join
close-knit bound together by long familiarity
collegial treating colleagues as equals with a shared purpose
congenial suited to one’s own temperament
convivial festive, and fond of company at a table
corporate run to the conventions of a large company
disorganised without a working system for getting things done
formal observing rank and procedure in ordinary dealings
frenetic fast, and disordered with it
friendly warm and easy between colleagues
hectic busy in a confused and pressing way
hierarchical organised in layers, with authority running down them
informal easy about rank, dress and procedure
insular closed to influence from outside
political where power and standing inside the firm decide as much as the work
relaxed unhurried, and easy about how things get done
sociable expecting people to spend time together
stable predictable, and unlikely to be reorganised
traditional keeping to how it has always been done
welcoming easy for a newcomer to arrive into

How decisions get made

The section job adverts never cover. Where a decision gets made, and whether anyone can see why, tends to shape daily life more than a stated value does. Transparent and opaque are the pair worth being precise about, because both describe the reasoning rather than the outcome.

Adjective What it means
accountable where someone answers for each outcome
agile quick to change direction when conditions change
autocratic where one person decides and the rest execute
bottom-up where proposals rise from the people doing the work
cautious unwilling to move before the risk is understood
centralised where authority sits in one place
collaborative working jointly toward a shared result
consultative asking those affected before deciding
decentralised where authority is pushed out to the edges
deliberate slow and considered by choice
democratic deciding by the will of the people affected
dogmatic asserting positions as beyond question
entrepreneurial rewarding the person who starts something
experimental willing to try a thing to find out
flexible willing to bend a process to fit the case
methodical proceeding step by step in a settled order
opaque where decisions emerge without visible reasoning
pragmatic judging by what works rather than by theory
reactive responding to events rather than anticipating them
rigid unwilling to bend a rule for a case
top-down where direction is set at the top and passed down
transparent where the reasoning behind decisions is published
unaccountable where nobody has to answer for an outcome

How people are treated

Fairness, and its absence. Egalitarian and meritocratic pull against each other rather than together: the first treats everyone as of equal standing, the second sorts people by demonstrated ability. A company claiming both is worth a follow-up question about how it resolves the tension.

Adjective What it means
accommodating willing to fit around what people need
compassionate moved by difficulty to do something about it
discriminatory treating some groups less favourably than others
egalitarian treating everyone as of equal standing, without adjustment
equitable fair in a way that sets out to offset existing disparities
exploitative taking more from people than it gives back
generous giving more than the contract requires
humane treating people decently as a matter of course
inclusive making room for people the default would exclude
inequitable distributing reward and opportunity unfairly
meritocratic advancing people on demonstrated ability
nepotistic favouring relatives and friends when appointing
paternalistic looking after people while limiting their choices
punitive treating error as something to be punished
respectful treating people as owed consideration
supportive backing people when it would be easier not to
tolerant allowing a wide range of behaviour before acting
trusting assuming good faith until shown otherwise

Pace and pressure

How hard, how fast, and how long it can be kept up. Demanding and gruelling are close enough that Merriam-Webster lists them as synonyms; if you want to separate them, gruelling is the one that carries exhaustion in the word itself.

Adjective What it means
competitive where colleagues are measured against each other
demanding asking a great deal, and saying so
driven highly motivated, with an urgent quality to it
gruelling exhausting to sustain over time
high-pressure operating under constant urgency
intense operating at a high pitch as a matter of course
laid-back easy-going to the point of appearing unbothered
relentless offering no natural pause
sedate keeping a quiet, steady pace

Warning signs

Words that should stop a candidate from signing. Toxic is the one to hold in reserve — it has been used so widely that it now signals strength of feeling rather than a specific fault, and the more precise words in this section will be believed where it will not.

Adjective What it means
abusive where mistreatment of people is normalised
adversarial where departments treat each other as opponents
blame-oriented looking for who is at fault before what went wrong
complacent satisfied enough to have stopped trying
cutthroat competing without scruple about the methods
cynical expecting the worse motive, as a habit
dysfunctional not working well enough to do its own job
hostile openly unfriendly to some of the people in it
paranoid habitually suspicious, and quick to assume bad faith
rudderless without any settled direction
ruthless pursuing an end without regard for who is hurt
secretive withholding information that people need to do their work
siloed divided into parts that do not talk to each other
stagnant no longer growing or changing
stifling leaving no room to breathe or try anything
toxic harsh or malicious enough to damage the people in it
unforgiving allowing no room for a first mistake

The ten that do the most work

  1. siloed — names a structural fault rather than blaming anyone, which is why it survives being read by the people it describes
  2. transparent — not about honesty but about whether the reasoning is visible, which is a checkable claim
  3. meritocratic — the claim almost every company makes and few can evidence, so it is worth asking what the evidence would be
  4. hierarchical — neutral rather than negative, and the plainest way to describe how authority is arranged
  5. political — where standing inside the firm counts for as much as the work, and hard to say any other way
  6. gruelling — pressure that cannot be sustained, as distinct from work that is merely hard
  7. collegial — colleagues as equals with a shared purpose, which friendly does not say
  8. unaccountable — no one answers for an outcome, which is more specific and more damning than disorganised
  9. paternalistic — looks after people while limiting their choices, and is the honest word for a certain kind of benevolent employer
  10. stagnant — no longer growing, which is a different complaint from being badly run

Words people get wrong

Pair The difference that matters
hierarchical / autocratic Hierarchical describes the shape: authority arranged in layers, which is true of most large organisations and is not a criticism. Autocratic describes the behaviour: one person deciding regardless of the layers. A flat company can be autocratic, and a steeply hierarchical one need not be.
transparent / honest Honest — not on this page — is about whether what is said is true. Transparent is about how much is said at all. A company can be scrupulously honest and entirely opaque, answering every question truthfully and volunteering nothing.
meritocratic / fair Fair — not on this page — is a judgement about outcomes. Meritocratic is a claim about method: that reward tracks demonstrated ability. The two come apart whenever the measure of ability is itself skewed, which is the whole of the argument about the word.
toxic / difficult A distinction worth keeping, because the two are being used interchangeably and should not be. Difficult — not on this page — describes a workplace that is hard to work in. Toxic claims it does people harm. Using the second where you mean the first is what has worn the word out, and it is also the version someone might have to stand behind.
agile / Agile Not a dictionary distinction but a real one. agile lower case is the ordinary adjective: quick and light in changing direction. Agile capitalised — not on this page — is a named software-development methodology with defined practices. A company can be either without being the other, so it is worth asking which is meant.

Checked against Merriam-Webster, the Chicago Manual of Style and the AP Stylebook. Spotted an error? Tell us — see our editorial policy.

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